pjok4 Privacy Policy
Your personal information is of the highest importance to us. Learn in detail here how pjok4 collects, uses, and keeps your information secure.
Introduction and Applicability
pjok4 ("we", "us", or "platform") provides a secure online casino and sports betting service for players in Bangladesh. This privacy policy explains what kind of information we collect about you when you use the pjok4 website (pjok4.cam), how that information is used, and what steps we take to protect your privacy.
This policy applies to all individuals who use pjok4's website and services — both registered members and guest visitors. By continuing to use our services you are considered to have given your consent to the terms of this privacy policy. Do not use the services without reading this policy.
Information We Collect
We collect various types of information in order to provide you with the best possible service. A detailed description of that information is given below.
Identity Information
The information you provide at the time of account registration includes:
- Full name and date of birth
- Email address and mobile number
- Current address and nationality
- National ID (NID) or passport number (for identity verification)
Financial Information
To manage deposits and withdrawals we collect the following information:
- bKash, Nagad, Rocket or Upay account number
- Bank account details (for bank transfers)
- Transaction history and balance information
We never store full card numbers, CVV or PIN.
Usage and Technical Information
To improve your experience and ensure security we automatically collect:
- IP address, browser type and operating system
- Session duration and pages visited
- Gaming activity and betting history
- Cookies and session identifiers (see details below)
Purpose of Data Collection
We use the information we collect only for specific, lawful and transparent purposes. Information is not sold commercially to any third party.
Service Operations
- Creating and managing accounts
- Processing transactions
- Providing bonuses and promotions
- Providing customer support
- Resolving technical issues
Security and Compliance
- Preventing fraud and money laundering
- Verifying user identity (KYC)
- Age verification (confirming 21+)
- Enforcing responsible gaming policy
- Meeting legal obligations
Service Improvement
- Analyzing and improving user experience
- Developing new games and features
- Measuring platform performance
- Providing personalized service
Communications
- Sending transaction and account notifications
- Informing about promotional offers (where consent is given)
- Notifying about policy changes
- Responding to support requests
Data Storage and Security
Ensuring the security of your personal information is our top priority. We use industry-standard security measures that protect your information from unauthorized access, modification or disclosure.
Data Retention Period
We retain your information only for as long as necessary:
- Active Account: Complete information is retained for as long as the account remains active.
- Closed Account: Due to legal obligations, transaction and identity information is retained for a specified period even after an account is closed.
- Log Data: Technical logs are generally retained for a short period.
Security Measures
- All data transmission secured through end-to-end encryption
- Access control — only authorized personnel can view your information
- Regular security reviews and vulnerability testing
- Data backup and disaster recovery planning
- Automated monitoring for suspicious activity
Data Disclosure and Third Parties
We do not sell or rent your personal information to any third party for commercial purposes. However, limited information may be shared with selected partners for the purpose of operating our services.
Service Provider Partners
We may share necessary information with the following types of organizations:
- Payment Processors: With bKash, Nagad, Rocket, Upay and bank partners to complete transactions.
- Identity Verification Services: For KYC and age verification.
- Game Software Providers: Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and others.
- Technology Services: Hosting, analytics and security service providers.
All partners operate under strict confidentiality agreements and receive only the minimum information necessary for their specific task.
Legal Obligations
In the following circumstances we may be required to disclose information to authorities:
- To comply with a court order or valid legal directive
- To comply with anti-money laundering (AML) regulations
- To assist in investigating fraud or criminal activity
- To protect our legal rights or those of a third party
Cookie Policy
pjok4 uses cookies to improve your experience and ensure the functionality of our services. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for the proper functioning of the service and cannot be disabled. They include session management and security-related cookies.
Functional Cookies
These cookies are used to remember your preferences and settings, such as language preference and login status.
Analytical Cookies
These cookies are used to understand how our site is used. This data helps improve our services and is never personally identifiable.
Managing Cookies
You can control or delete cookies from your browser settings. However, disabling essential cookies may mean the service does not work properly.
Your Rights
As a pjok4 user you have specific rights over your personal information. We respect these rights and are committed to keeping them protected.
Right to Access Information
You can find out at any time what information we hold about you. To view this information please contact our support team.
Right to Correct Information
If there is any incorrect or incomplete information in your profile you can request that it be corrected. Some information can be updated directly from your account settings.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
Right to Object to Processing
You can object to marketing communications and certain types of data processing. Please contact our support team to do so.
Privacy of Minors
pjok4 is for those aged 21 and over only. We do not intentionally collect any personal information from minors.
Age Verification Process
We use effective age verification methods at the time of registration. If a user falsely declares their age and is subsequently found to be a minor, the account will be immediately closed and the relevant information will be deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Policy Changes
We may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will change.
Notification of Significant Changes
For changes that significantly affect your rights we will notify registered members by email or through the platform. Continuing to use the service after a change is made will be considered as your agreement to the new policy.
Where applicable for significant changes, you may be asked to give your direct consent to the new policy.
Responsible Gaming and Data Protection
We believe that responsible gaming and personal data protection are interconnected. By using information about your gaming history and behavior we are able to identify problematic gaming behavior and provide support where needed.
Responsible Use of Data
Your gaming data will never be used against you. Instead, using this information we:
- We identify unusual gaming patterns and provide assistance
- We enforce the limits you set (deposit limit, session limit)
- We strictly implement self-exclusion requests
For more information on responsible gaming, please visit our Responsible Gaming Guidelines page.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will carefully review your matter and respond in a timely manner.
Live Chat
Join our live chat for instant support. Our Bengali-speaking team is ready to serve you 24 hours a day, 7 days a week.
24/7 Live Chat in BengaliFor detailed requests or formal privacy-related matters, please contact us by email.
[email protected]